SmartLink was created after more than 20 years working with the collision repair industry and the software that supports it. Over time, it became clear that integrations were becoming the critical infrastructure behind claims and repairs.
As systems evolved, the expectation also shifted. Integrations were treated as a given, even though building and maintaining them requires ongoing engineering, governance, and operational support. SmartLink exists to provide a dedicated platform for those integrations, with proper controls and clear accountability.
SmartLink enables approved insurers, repair networks, assessors, and third-party platforms to exchange claim and repair information through controlled, permissioned integrations. Data exchange is logged and traceable, with governance and security requirements that support operational reliability and auditability.
SmartLink is for organisations that need secure access to claims and repair information through formal integrations. It provides a clear point of contact so integration requirements can be discussed, scoped, implemented, and supported directly.
This means the service is obtained through SmartLink, rather than relying on repairers to carry the integration burden themselves.
If you need access, onboarding, or an integration pathway, contact SmartLink and we will respond with next steps for internal review.
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