Clear answers on governance, eligibility, security controls, and how SmartLink operates as neutral integration infrastructure.
SmartLink is neutral, permissioned data exchange infrastructure for the New Zealand motor claims and collision repair ecosystem. It enables approved participants to exchange claim and repair information through governed, auditable system integrations.
No. SmartLink does not assess damage, produce estimates, price parts, influence claims decisions, or manage repairs. SmartLink provides controlled pathways for authorised information to move between existing systems.
Data ownership remains with the originating party. SmartLink does not claim ownership of claim, repair, or personal data and does not use participant data for unrelated commercial purposes.
Participation is limited to approved insurers, repairers, assessors, suppliers, and industry platforms. Approval is subject to eligibility, governance review, security assessment, and execution of appropriate agreements.
No. Approval confirms eligibility to exchange data under defined conditions. It does not constitute endorsement, partnership, or commercial alignment.
SmartLink operates under least-privilege and trust-based governance principles. Approval ensures participants have a legitimate purpose, appropriate controls, and no conflicts that could undermine ecosystem trust.
Conflicts may include competing commercial services, incentive structures, ownership links, or data usage models that could create unfair advantage or reduce trust in governed outcomes. Each request is assessed on its facts and mitigations.
Depending on scope, data categories may include claim metadata, vehicle information, repair job information, documents, photos, and approved financial values. Access is restricted to what is necessary for the approved purpose.
Personal information is only permitted where strictly required. Additional justification, minimisation, retention, and access controls are required before approval is granted.
Integrations use secure authentication, role-based permissions, and encrypted transport. Data exchange is logged and traceable, supporting operational oversight and auditability.
Approved participants are required to enter into appropriate agreements, which may include NDAs, data-sharing terms, security obligations, and acceptable use conditions. The exact set depends on scope and data categories.
Timeframes vary depending on complexity and completeness of the request. Most initial assessments are completed within a few business days.
Yes. Approval may be suspended or withdrawn if governance conditions are breached, security risks arise, or obligations are not met. SmartLink may also require scope changes where least-privilege principles are not being maintained.
Submit a Request Approval form with your intended purpose and required data categories. For general enquiries, use the Contact page and we will respond with next steps.
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